Cancellation and Refund Policy
At The Save Store, we strive to make your shopping experience as enjoyable and straightforward as possible. Please familiarize yourself with our Cancellation and Refund Policy to ensure clarity and transparency in the event you need to make changes to your order.
Order Cancellation:
- You can cancel your order within 24 hours of placing it by contacting our customer support team at support@thesavestore.com. We process orders quickly, so it’s important to reach out as soon as possible.
Refund Eligibility:
- Refunds are applicable in the following situations:
- Order cancellation within 24 hours of placement.
- Defective or damaged items upon receipt.
- Items not meeting your satisfaction upon arrival.
Refund Process:
- If eligible for a refund, the amount will be credited back to your original payment method within 5-7 business days from the date of approval.
- Please note that shipping charges are non-refundable.
Returns:
- To return an item, please contact our customer support team at support@thesavestore.com within 14 days of receiving your order. We’ll provide you with instructions on how to return the item.
Return Conditions:
- Returned items must be in their original condition, unworn, and with all tags attached.
- We reserve the right to refuse returns that do not meet these criteria.
Exchange Policy:
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us:
- For cancellations, returns, or any concerns related to your order, please contact our customer support team at support@thesavestore.com. We are here to assist you.
Note: The Save Store reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Please review the policy periodically for any changes.
Thank you for choosing The Save Store. We appreciate your trust in us for your fashion needs.
